Terms & Conditions

These Terms & Conditions explain the general rules for using SARUN Group’s website, services, platform features, enquiries, bookings, rentals, accounts, partner areas and related services.

By accessing the SARUN website, submitting an enquiry, creating an account, making a booking, requesting a rental, purchasing an item, applying to become a partner, or using any SARUN service, you agree to these Terms & Conditions.

SARUN Group may be referred to in these terms as “SARUN”, “we”, “us” or “our”. Website users, clients, customers, partners, vendors and visitors may be referred to as “you” or “your”.

1. About SARUN

SARUN is a curated event, rental, shopping and partnership platform based in Saint Lucia. SARUN may offer event planning support, rental items, styled experiences, business collaborations, partner listings, client accounts, online shopping, enquiry forms and related services.

SARUN’s services may change over time as the business, website and platform develop.

2. Use of the Website

You agree to use the SARUN website only for lawful, respectful and appropriate purposes. You must not use the website in a way that could damage SARUN, interrupt the website, misuse platform features, violate another person’s rights, or interfere with another user’s experience.

You agree not to:

• Submit false, misleading, incomplete or fraudulent information.
• Attempt to access accounts, dashboards, systems or information that you are not authorised to access.
• Copy, scrape, reproduce or misuse SARUN website content, images, designs, listings or branding.
• Upload harmful files, spam, malware, offensive content or unlawful material.
• Use SARUN’s website or services to harass, abuse, threaten, defame or mislead another person or business.
• Use SARUN’s platform in a way that could damage SARUN’s reputation, operations, partners, clients or rental items.

3. Accuracy of Information

SARUN aims to keep website information accurate and up to date. However, details such as prices, availability, packages, rental items, partner listings, product descriptions, service descriptions, images, policies and timelines may change without notice.

Information on the website is provided for general guidance. Final availability, pricing, service details and booking terms will be confirmed directly by SARUN before a booking, rental, order or partnership is finalised.

4. Enquiries and Quotes

Submitting an enquiry does not create a confirmed booking or guarantee availability. SARUN may review your enquiry and respond with questions, recommendations, a quote, availability details or next steps.

Quotes may be based on the information you provide, including event date, location, rental items, guest count, service needs, setup requirements, delivery details, staffing needs, custom work and other relevant details.

A quote may change if the scope, date, location, guest count, items, services, setup requirements, delivery conditions or other details change.

5. Bookings and Confirmations

A booking is not confirmed until SARUN has confirmed availability, the required deposit or payment has been received, and any required booking details, forms, agreements or written confirmations have been completed.

SARUN may decline, cancel or refuse a booking where:

• The requested date, items, services or staffing are unavailable.
• The location, surface, weather, access, power or safety conditions are unsuitable.
• Required information, payment or documentation is not provided.
• The request is outside SARUN’s service area, capacity, standards or policies.
• The booking presents a safety, legal, reputational, operational or financial risk.

6. Payments, Deposits and Balances

SARUN may require a deposit, partial payment or full payment to secure a booking, rental item, service package, product order or custom request.

Payment deadlines, deposit amounts, balances, accepted payment methods and confirmation requirements may vary depending on the booking type, service, rental item, order or event.

Dates, services, rental items or products are not usually reserved until the required payment has been received and confirmed by SARUN.

Additional terms may be provided in SARUN’s Booking & Payment Policy.

7. Cancellations, Refunds and Rescheduling

Cancellation, refund and rescheduling terms may depend on the booking type, timing, preparation already completed, rental items reserved, staffing, partner involvement, custom work, weather, delivery arrangements and other circumstances.

Some payments, deposits, custom work, service fees, delivery fees or preparation costs may be non-refundable once SARUN has reserved resources, declined other bookings, started preparation or incurred costs.

Additional terms may be provided in SARUN’s Cancellation & Refund Policy.

8. Rentals and Equipment

Rental items remain the property of SARUN or the relevant rental provider unless otherwise stated in writing. Clients must use rental items carefully, safely and only for the approved booking purpose.

Clients may be responsible for ensuring that the rental location is suitable, accessible, safe and ready for delivery, setup, use and collection.

Rental items must not be moved, altered, misused, overloaded, decorated, cleaned, repaired, dismantled or transferred to another person without SARUN’s approval.

Additional terms may be provided in SARUN’s Rental Policy, Damage & Replacement Policy, and Delivery, Setup & Collection Policy.

9. Delivery, Setup and Collection

Delivery, setup and collection arrangements may depend on the rental item, event location, access, surface, parking, timing, weather, staffing and service area.

The client is responsible for providing accurate location details, access instructions, contact information, suitable setup space and any required permissions from the venue, property owner or event organiser.

Delays caused by incorrect information, poor access, unsafe conditions, unavailable contacts, venue restrictions or late changes may affect setup time, service delivery or additional charges.

10. Weather and Outdoor Use

Outdoor bookings are subject to weather, ground conditions, safety requirements and item suitability. SARUN may recommend changes, postponement, relocation or cancellation where weather or outdoor conditions create a safety or operational concern.

Clients are encouraged to have a suitable backup plan for outdoor events.

Additional terms may be provided in SARUN’s Weather & Outdoor Use Policy.

11. Safety and Supervision

Some SARUN rentals or experiences may require supervision, attendants, age limits, guest limits, safety rules or usage instructions. This may apply especially to children’s events, inflatables, domes, soft play, installations, electrical items and outdoor setups.

Clients, parents, guardians, event organisers and responsible adults must follow all safety instructions provided by SARUN. Children must be supervised by responsible adults at all times.

Additional terms may be provided in SARUN’s Safety & Supervision Policy.

12. Damage, Loss and Cleaning

Clients may be responsible for damage, loss, theft, misuse, excessive dirt, stains, missing parts, breakage, unsafe use or replacement costs relating to SARUN rental items, equipment, décor, props, furniture, packaging or accessories.

SARUN may charge additional fees where rental items require repair, replacement, deep cleaning, extra labour or recovery due to client use, guest use, venue conditions or failure to follow instructions.

Additional terms may be provided in SARUN’s Damage & Replacement Policy.

13. Online Orders and Shop Items

SARUN may offer products, shop items, digital items, curated goods or partner products through the website. Product availability, descriptions, prices, images, delivery options and fulfilment timelines may vary.

SARUN may correct pricing errors, product errors, stock errors or description errors where necessary. An order may be cancelled or refunded where an item is unavailable, incorrectly listed, incorrectly priced or cannot be fulfilled.

Additional product-specific terms may apply at checkout or in the relevant product listing.

14. Partner and Vendor Services

SARUN may work with approved partners, vendors, venues, creatives, rental providers, service providers and experience providers. Some services may be provided directly by SARUN, while others may involve third-party partners.

Partner listings, recommendations or collaborations do not guarantee that every partner will be available, suitable for every client, or able to meet every request.

Approved partners may be subject to SARUN’s Partner Policy and Vendor Code of Conduct.

15. Accounts and Platform Access

SARUN may offer client accounts, partner accounts, dashboards, saved items, order tracking, booking features or other platform tools.

You are responsible for keeping your account login details secure and for ensuring that information submitted through your account is accurate. SARUN may suspend, restrict or remove account access where an account is misused, inaccurate, inactive, fraudulent, unsafe or in breach of these terms.

Additional terms may be provided in SARUN’s Account & Platform Use Policy.

16. Media, Photos and Content

SARUN may create, receive or use photos, videos, testimonials, reviews, event content, partner content or promotional material in connection with events, rentals, services, products or collaborations.

Where required, SARUN will seek appropriate permission before using identifiable client images, guest images, children’s images or private event content for marketing or promotional purposes.

Additional terms may be provided in SARUN’s Media & Content Policy.

17. Intellectual Property

SARUN’s name, logo, branding, website design, written content, images, graphics, videos, service concepts, package names, platform layout and other materials are owned by SARUN or used with permission.

You must not copy, reproduce, modify, publish, sell, distribute, imitate or use SARUN content, branding or materials without written permission from SARUN.

18. Third-Party Links and Tools

SARUN’s website may include links to third-party websites, payment platforms, social media pages, partner websites, booking tools, forms, plugins, maps, ecommerce systems or other external services.

SARUN is not responsible for the content, privacy practices, security, availability, policies or actions of third-party websites or services.

19. Privacy

SARUN may collect and use personal information in connection with website use, enquiries, accounts, bookings, rentals, orders, partnerships and communications.

Please review SARUN’s Privacy Policy for more information about how personal information may be collected, used, stored and shared.

20. Service Availability

SARUN does not guarantee that the website, platform features, accounts, forms, product listings, partner features or online services will always be available, error-free or uninterrupted.

SARUN may update, suspend, remove, replace or change website features, services, listings, policies, pages or platform tools at any time.

21. Limitation of Responsibility

To the extent permitted by applicable law, SARUN will not be responsible for indirect loss, loss of opportunity, loss of profit, event disappointment, third-party actions, venue restrictions, weather conditions, client misuse, late changes, incorrect information, unsafe conditions or circumstances outside SARUN’s reasonable control.

Nothing in these terms is intended to exclude responsibility where it cannot legally be excluded.

22. Client Responsibility

You are responsible for providing accurate information, making timely payments, reviewing booking details, preparing the venue or location, following instructions, supervising children and guests where required, and complying with SARUN’s policies.

You may also be responsible for obtaining venue approvals, property owner permissions, event permissions, power access, weather backup arrangements or other approvals required for your event or rental.

23. Changes to These Terms

SARUN may update these Terms & Conditions from time to time as the website, services, platform, policies, rentals, partnerships or business operations develop.

The updated version will be posted on this page with the latest “Last updated” date.

24. Contact SARUN

If you have questions about these Terms & Conditions, contact SARUN at:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia