Privacy Policy

This Privacy Policy explains how SARUN Group (“SARUN”, “we”, “us” or “our”) may collect, use, store, share and protect personal information when you visit our website, submit an enquiry, create an account, make a booking, request a rental, apply to become a partner, contact us, or otherwise interact with SARUN.

SARUN is based in Saint Lucia and operates through the website sarungroup.com. By using our website or submitting information to SARUN, you agree that your information may be handled as described in this Privacy Policy.

1. Information We May Collect

SARUN may collect personal information that you voluntarily provide to us, including:

• Your name, email address, telephone number and WhatsApp number.
• Event or rental enquiry details, including event date, location, guest count, budget range, preferred services and message content.
• Booking, order, rental or account information.
• Delivery, setup, collection or venue access details where required for a rental or event.
• Partner application information, including business name, service category, contact details, portfolio links, social media links and other business information.
• Payment-related information, such as payment status, invoice details, billing information and transaction references. SARUN does not intend to store full card details directly on its website.
• Photos, videos, testimonials or other media you provide to SARUN or allow SARUN to use.
• Any other information you choose to send through forms, email, WhatsApp, social media, phone calls or other communication channels.

2. Information Collected Automatically

When you visit the SARUN website, some technical information may be collected automatically, including:

• IP address, browser type, device type and operating system.
• Pages visited, time spent on the website and links clicked.
• Approximate location based on technical website data.
• Cookies or similar tracking technologies used to support website functionality, analytics, security, account access, shopping cart functions or user preferences.

SARUN may use website hosting, security, analytics, ecommerce, form, email, payment, social media or advertising tools that collect or process technical information to help operate the website and improve the user experience.

3. How We Use Personal Information

SARUN may use personal information for the following purposes:

• To respond to enquiries, messages and service requests.
• To provide quotes, recommendations, booking guidance and rental information.
• To process bookings, orders, payments, invoices, deposits and balances.
• To arrange delivery, setup, collection, staffing, attendants or event-related support.
• To create, manage or support client accounts and partner accounts.
• To review partner applications and manage approved partner relationships.
• To send booking updates, confirmations, reminders, follow-ups or important service information.
• To improve SARUN’s website, services, client experience, rental operations and platform features.
• To protect SARUN, clients, partners, rental items, website users and the safety of events or experiences.
• To comply with legal, tax, accounting, insurance, security or administrative requirements.
• To send marketing, updates or promotional messages where permitted or where you have chosen to receive them.

4. Bookings, Rentals and Events

When you enquire about or book SARUN services, we may use the information you provide to assess availability, understand your requirements, prepare quotes, coordinate logistics and deliver the requested service.

For rentals and events, SARUN may need to collect details about your venue, setup area, power access, delivery access, event timing, weather considerations, guests, children’s activities, attendants, safety requirements or other information needed to complete the service safely and professionally.

5. Payments

SARUN may use third-party payment processors, banks, ecommerce tools or accounting tools to process payments, deposits, balances, invoices, refunds or transaction records. These providers may collect and process payment-related information according to their own privacy policies and security practices.

SARUN does not intend to directly store full debit card or credit card numbers on its website. Payment information should be submitted only through approved payment methods or payment links provided by SARUN.

6. Partner Applications

If you apply to become a SARUN partner, SARUN may collect and review information about you, your business, services, portfolio, experience, business standards, social media presence, contact details and any other information submitted with your application.

SARUN may use partner information to assess applications, contact applicants, manage partner listings, coordinate collaborations, verify service suitability and maintain SARUN’s quality and experience standards.

7. Photos, Videos and Media

SARUN may receive or create photos, videos, testimonials or other content related to events, rentals, experiences, partners or client feedback. Where required, SARUN will seek appropriate permission before using identifiable client images, guest images, children’s images or private event content for marketing or promotional purposes.

More detailed terms may be included in SARUN’s Media & Content Policy.

8. Cookies and Similar Technologies

SARUN’s website may use cookies or similar technologies to help the website function properly, remember preferences, maintain account or cart features, improve performance, support security, understand website traffic and improve marketing.

You may be able to disable or manage cookies through your browser settings. However, some website features, including account access, forms, shopping cart functions or checkout features, may not work properly if cookies are disabled.

9. How We Share Information

SARUN does not sell personal information. SARUN may share personal information only where reasonably necessary, including with:

• Service providers who help operate the website, hosting, forms, email, ecommerce, payments, analytics, security or business systems.
• Approved SARUN partners or vendors where necessary to respond to an enquiry, coordinate an event, provide a service or complete a booking.
• Delivery, setup, staffing, event support or operational providers where needed to complete a rental or service.
• Professional advisers, insurers, accountants, legal advisers or business support providers where necessary.
• Authorities, regulators, courts or law enforcement where required by law or where necessary to protect legal rights, safety, security or property.

Where SARUN shares information with partners or providers, we aim to share only the information needed for the relevant purpose.

10. International Service Providers

Some of SARUN’s website, hosting, email, ecommerce, payment, analytics, communication or business service providers may operate outside Saint Lucia. This means your information may be processed or stored in other countries.

SARUN will take reasonable steps to use reputable service providers and protect personal information, but privacy and data protection rules may vary by country.

11. How We Protect Information

SARUN aims to use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, loss, disclosure or alteration.

However, no website, email system, online form, payment method or digital communication method can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unapproved channels.

12. How Long We Keep Information

SARUN may keep personal information only for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, manage bookings, maintain account records, comply with tax or accounting obligations, resolve disputes, enforce policies, support safety requirements or meet legal and business recordkeeping needs.

Different types of records may be kept for different periods depending on the nature of the enquiry, booking, rental, transaction, partner relationship or legal requirement.

13. Your Choices and Rights

Depending on the circumstances and applicable law, you may request that SARUN:

• Provide access to personal information we hold about you.
• Correct or update inaccurate personal information.
• Delete certain personal information where it is no longer needed.
• Stop sending marketing messages.
• Withdraw consent where SARUN relies on consent to use certain information.
• Explain how your information is being used or shared.

SARUN may need to verify your identity before responding to certain requests. Some requests may be limited where information is needed for legal, accounting, booking, rental, security, dispute resolution or legitimate business purposes.

14. Marketing Communications

SARUN may send marketing messages, updates, offers, announcements or promotional content where you have subscribed, contacted us, made an enquiry, created an account, made a booking, or otherwise shown interest in SARUN’s services.

You may request to stop receiving marketing messages by contacting SARUN. Even if you opt out of marketing, SARUN may still send service-related messages about bookings, payments, rentals, accounts, policies, safety or transactions.

15. Children’s Privacy

SARUN may provide services for children’s events and family experiences, but the website is intended for use by adults, parents, guardians, clients, vendors and business partners.

Children should not submit personal information to SARUN without permission from a parent or guardian. Where children appear in event images, videos or content, SARUN will seek appropriate permission where required before using identifiable images for marketing or promotional purposes.

16. Third-Party Links

SARUN’s website may include links to third-party websites, social media pages, payment platforms, partner websites or external services. SARUN is not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of any third-party websites or services you choose to use.

17. Updates to This Privacy Policy

SARUN may update this Privacy Policy from time to time as our services, website, platform, rentals, partnerships, policies or legal requirements develop.

The updated version will be posted on this page with the latest “Last updated” date.

18. Contact SARUN

If you have questions about this Privacy Policy or how SARUN handles personal information, contact us at:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia