Rental Policy

This Rental Policy explains the general rules and expectations for renting items, equipment, décor, furniture, experiences, installations or other rental products from SARUN Group (“SARUN”, “we”, “us” or “our”).

By requesting, booking, paying for, receiving or using SARUN rental items, you agree to follow this Rental Policy, SARUN’s Terms & Conditions and any additional written instructions provided before or during your booking.

1. Rental Availability

Rental items are subject to availability. Submitting an enquiry does not reserve rental items or guarantee that an item will be available for your preferred date, time or location.

SARUN may confirm availability only after reviewing the requested rental item, event date, location, setup requirements, delivery needs, staffing needs, weather considerations and other booking details.

2. Rental Quotes

Rental quotes may vary depending on the item, date, location, rental period, delivery distance, setup requirements, collection arrangements, staffing, attendants, custom styling, power requirements, surface type and any additional services requested.

A quote may change if the client changes the date, location, rental items, rental period, guest count, setup area, delivery details, styling requirements or any other important booking detail.

3. Booking Confirmation

A rental booking is not confirmed until SARUN has confirmed availability, received the required deposit or payment, and completed any required booking details, rental terms, invoices, agreements or written confirmations.

SARUN may refuse or cancel a rental request if the requested setup is unsafe, unsuitable, unavailable, outside SARUN’s capacity, outside SARUN’s service area, or inconsistent with SARUN’s policies.

4. Rental Period

The rental period will be confirmed before booking. Rental periods may be based on hours, event duration, day rental, overnight rental, setup time, collection time or other arrangements confirmed by SARUN.

Rental items must be available for collection at the agreed time. If the client delays collection, requests extra time, or fails to make the item available, additional charges may apply.

5. Delivery, Setup and Collection

Delivery, setup and collection may be included, required or charged separately depending on the rental item, package, location and booking type.

The client must provide accurate delivery details, contact information, location access instructions, parking information, setup area details and any venue requirements before the booking date.

The client is responsible for ensuring that the setup area is ready, clean, accessible, safe and suitable before SARUN arrives. Delays caused by poor access, unavailable contacts, venue restrictions, unsafe conditions or unprepared spaces may result in reduced rental time or additional charges.

More detailed terms may be included in SARUN’s Delivery, Setup & Collection Policy.

6. Client Pickup and Return

Some rental items may be eligible for client pickup and return only if approved by SARUN. Other items may require SARUN delivery, setup or collection because of size, fragility, safety, value or setup requirements.

Where client pickup is approved, the client is responsible for transporting, protecting, returning and handling the rental item safely and on time. Late returns, damage, loss or missing parts may result in additional charges.

7. Site and Space Requirements

Some rental items require specific space, access, ceiling height, ground surface, power access, shelter, ventilation, anchoring space, flat ground or safe clearance.

SARUN may request photos, videos, measurements or venue information before approving a rental setup. If the setup area is unsuitable on arrival, SARUN may adjust, relocate, delay or refuse setup for safety or operational reasons.

8. Outdoor Rentals

Outdoor rentals depend on the item, location, weather, ground surface, wind, rain, sunlight, anchoring options, access, safety and setup conditions.

SARUN may decline outdoor use or require changes where the conditions are not suitable for the rental item. Clients should have a backup indoor or covered location for outdoor bookings where possible.

More detailed terms may be included in SARUN’s Weather & Outdoor Use Policy.

9. Power Requirements

Some rental items, experiences or installations may require a reliable power source. The client is responsible for ensuring that suitable power is available unless SARUN has agreed to provide a generator or alternative power solution.

SARUN is not responsible for interrupted use caused by unavailable power, unsafe power access, insufficient power supply, venue restrictions or power outages outside SARUN’s control.

10. Safety and Supervision

Some rentals may require adult supervision, SARUN attendants, safety instructions, guest limits, age limits, weight limits or controlled use. This is especially important for children’s experiences, inflatables, domes, soft play, electrical items, installations and outdoor setups.

Children must be supervised by responsible adults at all times. Clients, parents, guardians and event organisers are responsible for ensuring that guests follow all safety instructions provided by SARUN.

More detailed terms may be included in SARUN’s Safety & Supervision Policy.

11. Attendants

SARUN may provide or require an attendant for certain rentals or experiences. An attendant may be included for safety, proper use, item protection, guest guidance or operational support.

The presence of a SARUN attendant does not remove the client’s responsibility to supervise guests, children or event participants. SARUN attendants are not babysitters, security officers or full event managers unless specifically agreed in writing.

12. Proper Use of Rental Items

Rental items must be used only for the approved booking purpose and in the manner instructed by SARUN. Clients and guests must not misuse, overload, move, alter, climb on, dismantle, repair, decorate, mark, cut, puncture, soil or damage rental items.

Unless approved by SARUN, clients must not attach balloons, signage, florals, tape, glue, pins, staples, wire, paint, adhesive vinyl or other decorative materials directly to SARUN rental items.

13. Prohibited Use

The following may be prohibited around certain rental items:

• Sharp objects, pins, knives, scissors or tools near soft, inflatable or fabric items.
• Food, drinks, gum, slime, paint, glitter, confetti, face paint or staining materials near delicate rental items.
• Pets or animals on rental items unless approved by SARUN.
• Smoking, vaping, flames, candles, fireworks or heat sources near rental items.
• Moving rental items after setup without SARUN’s approval.
• Using rental items in rain, strong wind, unsafe ground conditions or unsuitable environments.
• Overcrowding, rough play, climbing, jumping or unsafe use where not permitted.

SARUN may provide item-specific rules before or during setup.

14. Decorating Rental Items

Some rental items may allow client styling or third-party decoration only with SARUN’s approval. Other items may require SARUN-only setup or decoration because of safety, material, weight, structure or damage risk.

The client may be responsible for damage caused by decorations, adhesives, hooks, clips, floral wire, balloons, signage, paint, stains or third-party decorators.

15. Damage, Loss and Replacement

The client may be responsible for damage, loss, theft, breakage, punctures, stains, missing parts, excessive dirt, misuse, unauthorised movement, improper handling or replacement costs relating to SARUN rental items.

SARUN may charge for repair, replacement, cleaning, labour, transport or loss of future rental income where an item is damaged, lost, returned late or returned in poor condition.

More detailed terms may be included in SARUN’s Damage & Replacement Policy.

16. Cleaning

Rental items should be returned or made available for collection in reasonable condition. Normal use is expected, but excessive dirt, stains, food spills, drink spills, mud, glitter, confetti, paint, gum, wax or other residue may result in additional cleaning charges.

Clients must not use harsh chemicals, bleach, abrasive tools or unauthorised cleaning products on SARUN rental items.

17. Late Returns and Extended Use

Rental items must be returned or made available for collection at the agreed time. Late returns, delayed collection access, extended event time or unauthorised continued use may result in additional charges.

Extra rental time must be requested as early as possible and is subject to availability, staffing and approval by SARUN.

18. Venue and Property Permissions

The client is responsible for obtaining any required venue, property owner, landlord, community, event organiser or authority permission for the rental setup.

SARUN is not responsible if a venue or property owner refuses access, changes setup rules, restricts delivery, denies power access, limits setup time or prevents the rental from being used.

19. Client Responsibility

The client is responsible for:

• Providing accurate booking, contact, location and setup information.
• Ensuring the setup area is safe, clean and ready.
• Making required payments on time.
• Following SARUN’s rental instructions and safety rules.
• Supervising children, guests and event participants.
• Protecting rental items from misuse, damage, theft, weather or unsafe conditions.
• Notifying SARUN immediately of any issue, damage, delay or change.

20. SARUN’s Right to Refuse or Stop Use

SARUN may refuse setup, stop use, remove an item or end a rental where there is a safety concern, unsuitable location, unsafe weather, misuse, non-payment, abusive behaviour, property risk, damage risk or breach of this Rental Policy.

Where a rental is stopped or refused because of client-provided conditions, misuse, unsafe conduct, lack of access or breach of policy, refunds may not be available.

21. Changes to This Rental Policy

SARUN may update this Rental Policy from time to time as rental items, services, safety requirements, booking practices and business operations develop.

The updated version will be posted on this page with the latest “Last updated” date.

22. Contact SARUN

If you have questions about this Rental Policy or need clarification before booking a rental, contact SARUN at:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia