Weather & Outdoor Use Policy

This Weather & Outdoor Use Policy explains how SARUN Group (“SARUN”, “we”, “us” or “our”) handles outdoor bookings, weather-related risks, unsafe conditions, backup plans, postponements, setup changes and outdoor use of rental items, installations, equipment and experiences.

By booking an outdoor rental, event setup, installation, experience or related SARUN service, you agree to this policy, SARUN’s Terms & Conditions, Rental Policy, Delivery, Setup & Collection Policy and any additional written instructions provided for your booking.

1. Outdoor Bookings Are Weather-Dependent

Outdoor bookings are affected by weather, wind, rain, lightning, heat, ground conditions, drainage, surface type, power access, shelter, access routes and safety requirements.

SARUN may approve, adjust, postpone, relocate or refuse an outdoor setup where weather or outdoor conditions create a risk to people, rental items, equipment, vehicles, staff, guests, property or the event experience.

2. Client Responsibility for Backup Plans

Clients booking outdoor events are strongly encouraged to have a suitable backup plan. A backup plan may include an indoor space, covered area, tented area, alternate date, alternate layout or alternative rental option.

SARUN is not responsible for the lack of a backup location or backup plan where weather prevents or limits outdoor setup or use.

3. Weather Monitoring

SARUN may monitor weather conditions before and during an outdoor booking. However, weather conditions can change quickly, and forecasts are not guaranteed.

The client should also monitor weather conditions and communicate with SARUN as early as possible if rain, wind, flooding, lightning or unsafe outdoor conditions are expected.

4. Unsafe Weather Conditions

SARUN may consider outdoor conditions unsafe where there is:

• Rain, heavy rain or persistent showers.
• Strong wind, sudden gusts or unstable wind conditions.
• Lightning, thunder or storm activity.
• Flooding, pooling water, mud or poor drainage.
• Wet, slippery, uneven or unstable ground.
• Extreme heat, poor ventilation or unsafe sun exposure.
• Unsafe power access, exposed electrical connections or water near electrical items.
• Any condition that may damage rental items or create a safety risk.

5. SARUN’s Right to Refuse Outdoor Setup

SARUN may refuse to set up, delay setup, stop setup, relocate items, remove items or cancel outdoor use where conditions are unsafe, unsuitable or likely to cause damage.

This decision may be made before arrival, on arrival, during setup or during the rental period if conditions change.

Refunds may not be available where setup cannot proceed because of unsuitable client-provided outdoor conditions, lack of backup plan, unsafe venue conditions, unavailable shelter, poor surface, lack of access or failure to follow SARUN’s instructions.

6. Rain and Water Exposure

Many SARUN rental items, décor pieces, furniture, soft play items, inflatables, electrical items, signage, florals, fabrics and installations may not be suitable for rain or water exposure.

Clients must not allow rental items to become wet unless SARUN has confirmed that the item is suitable for that condition. Water damage, staining, mould, electrical damage, fabric damage or structural damage caused by rain or water exposure may result in cleaning, repair or replacement charges.

7. Wind Conditions

Wind may affect inflatables, domes, arches, backdrops, signage, florals, tents, balloons, lightweight props, furniture, décor, displays and other outdoor installations.

SARUN may refuse or stop use if wind conditions make an item unsafe or unstable. Clients and guests must not attempt to hold, move, weigh down, tie, anchor or adjust SARUN items without SARUN’s approval.

8. Lightning and Storms

SARUN may stop setup, stop use, evacuate a setup area, delay delivery or refuse outdoor service where lightning, thunder or storm conditions are present or expected.

Electrical items, metal structures, tents, generators, inflatables and open outdoor areas may create additional risk during storms. Safety decisions made by SARUN must be followed immediately.

9. Ground Surface and Drainage

The setup area must have a safe and suitable surface. Grass, concrete, tile, decking, sand, gravel, slopes, mud, wet ground or uneven ground may affect whether setup can proceed.

SARUN may request photos, videos or measurements before confirming outdoor setup. If the ground is unsuitable on arrival, SARUN may adjust, relocate, delay or refuse setup.

10. Tents, Covers and Shelter

A tent, canopy or covered area may help reduce weather exposure, but shelter does not guarantee that all rental items can be used outdoors.

Some items may still be unsuitable under tents or covers if the area is wet, windy, unstable, poorly ventilated, too small, exposed from the sides, unsafe for electrical items or likely to cause damage.

11. Heat, Sun and Ventilation

Heat, direct sunlight and poor ventilation may affect certain rentals, especially domes, inflatables, soft play, florals, fabrics, balloons, food-related items, electrical items and enclosed installations.

SARUN may recommend shade, ventilation, shorter use periods, attendants, alternate timing or relocation where heat may affect safety, comfort or item condition.

12. Power and Electrical Safety Outdoors

Outdoor electrical use requires safe power access and protection from rain, water, mud, flooding, exposed cables, unsafe outlets and guest interference.

Unless SARUN has agreed to provide a generator or approved power solution, the client is responsible for ensuring that suitable power is available. SARUN may refuse to use unsafe power sources or unsafe electrical arrangements.

13. Client-Requested Outdoor Use Against Advice

If a client requests outdoor use after SARUN has advised that conditions are unsuitable, SARUN may refuse the request.

SARUN is not required to risk damage to rental items, injury to guests, unsafe working conditions, unsafe electrical use or breach of safety standards in order to proceed with an outdoor booking.

14. Relocation of Setup

SARUN may recommend relocating a setup to an indoor, covered or safer area where outdoor conditions are unsuitable.

Relocation is subject to space, access, power, timing, staffing, item suitability and venue permission. Additional charges may apply if relocation requires extra labour, transport, setup time, layout changes or additional equipment.

15. Postponement Due to Weather

SARUN may allow postponement in some weather-related situations, depending on availability, notice given, booking type, preparation completed, rental items reserved, staffing, partner involvement and costs already incurred.

Postponement is not guaranteed and may be subject to revised pricing, new availability, additional fees or time limits.

More detailed terms may be included in SARUN’s Cancellation & Refund Policy.

16. Weather-Related Refunds

Refunds are not automatically available because of weather. Refund eligibility may depend on the booking type, timing, preparation completed, items reserved, delivery attempts, staffing, custom work, partner costs, notice given and whether a backup option was available.

Where SARUN has already prepared, delivered, set up, arranged staff, reserved items, purchased materials or incurred costs, those amounts may be non-refundable.

17. Damage Caused by Weather Exposure

The client may be responsible for damage, cleaning, repair or replacement costs where rental items are exposed to rain, wind, mud, flooding, heat, unsafe ground, direct sun, water or other outdoor conditions contrary to SARUN’s instructions.

More detailed terms may be included in SARUN’s Damage & Replacement Policy.

18. Guest Safety During Outdoor Use

Clients must ensure that guests, children, vendors and event participants follow SARUN’s safety instructions during outdoor use.

Children must be supervised by responsible adults at all times. Guests should not climb on, move, overload, pull, shake, puncture, lean on or misuse outdoor rental items.

19. Event Organiser and Venue Responsibility

The client is responsible for confirming that the venue permits outdoor setup, rental items, inflatables, domes, generators, tents, décor, power use and any other requested SARUN service.

SARUN is not responsible where a venue, property owner, event organiser or authority refuses outdoor setup, restricts use, changes rules or requires removal of rental items.

20. SARUN’s Final Safety Decision

SARUN’s decision about whether outdoor setup or use is safe will be final. This decision may be based on weather, surface, access, venue conditions, item suitability, power safety, guest safety, staff safety and damage risk.

Clients must follow SARUN’s instructions if SARUN delays setup, stops use, relocates items, removes items or refuses outdoor use for safety or damage prevention reasons.

21. Changes to This Policy

SARUN may update this Weather & Outdoor Use Policy from time to time as rental items, services, safety requirements, weather practices and business operations develop.

The updated version will be posted on this page with the latest “Last updated” date.

22. Contact SARUN

If you are planning an outdoor event or need clarification on weather backup requirements, contact SARUN before confirming your booking:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia