Media & Content Policy

This Media & Content Policy explains how SARUN Group (“SARUN”, “we”, “us” or “our”) may create, receive, use, share, edit, publish and manage photos, videos, testimonials, reviews, social media content, partner content, event content and other media connected to SARUN’s services, rentals, events, products, platform and partnerships.

By submitting content to SARUN, allowing SARUN to capture content, tagging SARUN online, providing testimonials, applying as a partner, participating in a SARUN event or booking SARUN services, you agree to this policy, SARUN’s Terms & Conditions, Privacy Policy and any additional written terms that may apply.

1. Types of Media and Content

This policy may apply to:

• Photos and videos from events, rentals, setups, installations, experiences or productions.
• Client testimonials, reviews, feedback and comments.
• Partner photos, videos, descriptions, portfolio images, product images and service content.
• Website content, product listings, rental listings, event descriptions and platform materials.
• Social media posts, tags, mentions, stories, reels, comments, direct messages and shared content.
• Behind-the-scenes content, setup content, process videos and promotional materials.
• Brand collaboration content, influencer content, vendor content and campaign content.
• Any other content submitted to, created by, shared with or approved for use by SARUN.

2. Content Created by SARUN

SARUN may create photos, videos, written content, graphics, designs, social media content, website content, promotional materials, event recaps, rental content, setup content or platform content in connection with SARUN’s business.

Unless otherwise agreed in writing, content created by SARUN belongs to SARUN or is used by SARUN with permission.

3. Client Event Content

SARUN may capture or receive photos and videos of event setups, rentals, décor, installations, equipment, venue spaces and completed designs for documentation, portfolio, quality control, marketing or promotional purposes.

Where required, SARUN will seek appropriate permission before using identifiable client images, guest images, children’s images, private family moments or sensitive private event content for marketing or promotional purposes.

4. Children’s Images and Family Events

SARUN may provide services for children’s events and family experiences. SARUN will take extra care when handling images or videos that include children.

SARUN will seek appropriate permission from a parent, guardian, client or authorised event organiser before using identifiable images or videos of children for public marketing, website content, social media, advertising or promotional purposes where required.

Clients should notify SARUN in writing before the event if they do not want children, guests or private moments photographed or used publicly.

5. Permission to Use Submitted Content

If you submit photos, videos, reviews, testimonials, product images, portfolio content, business information, social media content or other materials to SARUN, you confirm that you have the right to submit that content.

By submitting content, you give SARUN permission to use, edit, format, crop, publish, display, store, reproduce and share the content for purposes connected to SARUN’s services, platform, website, marketing, social media, portfolio, client communication, partner listings or business operations.

6. Partner and Vendor Content

Partners and vendors may submit business descriptions, service descriptions, product details, photos, videos, portfolio images, pricing information, social media links, logos, testimonials and other content for SARUN’s review or platform use.

Partners and vendors confirm that they own or have permission to use any content submitted to SARUN, and that the content does not infringe the rights of clients, photographers, designers, venues, brands, artists, guests or other third parties.

SARUN may edit, crop, resize, rewrite, decline, remove or reformat partner content to suit SARUN’s brand, website layout, quality standards, client experience or platform requirements.

7. Social Media Tags, Mentions and Shares

If you tag SARUN, mention SARUN, send content to SARUN, share SARUN-related content, or publicly post content involving SARUN rentals, services, partners, products or experiences, SARUN may reshare or engage with that content unless you clearly request otherwise.

SARUN may not be able to control how content is reshared, saved, screenshotted or used by other users on third-party social media platforms.

8. Testimonials and Reviews

SARUN may use client testimonials, reviews, feedback, comments, ratings or messages for marketing, website content, social media, proposals, partner materials or service improvement.

SARUN may shorten, format or correct testimonials for clarity, grammar, length or design, provided the meaning is not materially changed.

SARUN may decline or remove testimonials or reviews that are false, abusive, misleading, discriminatory, offensive, confidential, spam, unrelated or inappropriate.

9. Portfolio and Promotional Use

SARUN may use approved content to showcase event setups, rental items, styling concepts, partner work, client experiences, product collections, behind-the-scenes processes and completed projects.

Approved content may be used on SARUN’s website, social media pages, digital advertisements, printed materials, proposals, presentations, email marketing, partner listings, portfolios, reels, videos or other promotional channels.

10. Editing and Creative Control

SARUN may edit content for brightness, cropping, colour, length, layout, captions, branding, formatting, sound, transitions, text overlays or platform requirements.

SARUN may choose which content to publish, how to present it, when to post it, whether to remove it and whether to use it again in future materials.

11. No Automatic Compensation

Unless SARUN agrees in writing, submitting content, appearing in content, tagging SARUN, giving a testimonial or allowing content use does not create a right to payment, royalties, commission, discount, credit, ownership or approval over SARUN’s final materials.

12. Requesting Removal of Content

If you want SARUN to remove or stop using specific content that identifies you, your child, your private event or your business, you may contact SARUN with the details of the content and the reason for your request.

SARUN will review removal requests reasonably. However, SARUN may not be able to remove content already printed, archived, shared by third parties, used in completed campaigns, reposted by others, or controlled by external platforms.

13. Private Events and Sensitive Content

Clients should notify SARUN in writing before the event if the event is private, confidential, sensitive, restricted, brand-protected or not to be photographed or posted publicly.

SARUN will take reasonable steps to respect written privacy requests, but clients should also inform their guests, vendors, venues and other service providers of any media restrictions.

14. Content Restrictions

SARUN may refuse, remove or decline content that:

• Is false, misleading, offensive, abusive, discriminatory or unlawful.
• Contains private information without permission.
• Includes children without appropriate permission where required.
• Infringes another person’s copyright, trademark, privacy, image rights or intellectual property rights.
• Misrepresents SARUN, a client, partner, vendor or event.
• Damages SARUN’s reputation or conflicts with SARUN’s brand standards.
• Contains unsafe, inappropriate, explicit or harmful material.
• Promotes illegal activity, harassment, hate, exploitation or abuse.

15. Copyright and Ownership

SARUN’s branding, logo, website design, written content, graphics, images, videos, layouts, service concepts, product descriptions, rental descriptions and promotional materials are owned by SARUN or used with permission.

You must not copy, reproduce, modify, distribute, sell, imitate, publish or use SARUN content, branding or media without written permission from SARUN.

16. Third-Party Copyright

Clients, partners and vendors must not submit or request use of content that violates another person’s rights, including photographer rights, designer rights, brand rights, music rights, venue rights, artwork rights, performer rights or intellectual property rights.

If a third party claims that submitted content infringes their rights, SARUN may remove the content and may request information from the person or business that submitted it.

17. Music, Audio and Platform Rules

SARUN may use music, audio, voiceovers, templates, graphics or editing tools in content created for social media, advertising, videos or promotional campaigns.

Third-party platforms may have their own rules for music, licensing, content use, copyright claims, takedowns, advertising and monetisation. SARUN is not responsible for platform decisions outside SARUN’s control.

18. Brand Collaborations and Influencer Content

SARUN may collaborate with brands, influencers, creators, vendors, venues or partners. Collaboration content may be subject to additional written terms, content requirements, posting timelines, approval steps, usage rights, disclosure requirements and campaign rules.

Collaborators must not make false claims, misleading statements or unauthorised promises about SARUN, its services, partners, pricing, availability or results.

19. Media at Events

SARUN may have staff, photographers, videographers, content creators or partners present at certain events to capture content. Where appropriate, SARUN may inform the client in advance.

The client is responsible for informing SARUN in advance of any venue restrictions, guest privacy concerns, children’s image restrictions, brand restrictions, performer restrictions or event rules relating to media.

20. Client Use of SARUN Media

Clients may share final images or videos provided by SARUN for personal or approved promotional use, provided they do not alter the content in a misleading way, remove required credit where requested, sell the content, or use it in a way that harms SARUN’s reputation.

Clients should request permission before using SARUN-created content for commercial advertising, paid campaigns, printed materials, brand partnerships or resale.

21. Partner Use of SARUN Media

Partners and vendors must request permission before using SARUN-created photos, videos, graphics, branding, website content or event content for their own marketing, portfolio, advertising or sales materials.

SARUN may require credit, tagging, brand guidelines or restrictions on how SARUN media is used.

22. Accuracy of Published Content

SARUN aims to ensure that published content is accurate and appropriate. However, photos, videos, mockups, descriptions, package examples, product images and event examples may be used for inspiration and may not exactly represent every booking, rental or service.

Final details, availability, pricing and inclusions should be confirmed directly with SARUN before booking.

23. Content Retention

SARUN may keep media and content for business records, marketing, portfolio use, quality control, client communication, partner records, legal protection or platform operation.

SARUN may delete, archive or stop using content at its discretion, unless specific legal, contractual or operational requirements apply.

24. Privacy

SARUN may collect and use personal information in connection with media, content, testimonials, partner listings, event documentation, social media communication and website features.

Please review SARUN’s Privacy Policy for more information about how personal information may be collected, used, stored and shared.

25. Changes to This Policy

SARUN may update this Media & Content Policy from time to time as SARUN’s services, platform, marketing, media practices, partnerships and business operations develop.

The updated version will be posted on this page with the latest “Last updated” date.

26. Contact SARUN

If you have questions about this Media & Content Policy, content permission, image use, takedown requests or media restrictions, contact SARUN at:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia