Booking & Payment Policy

This Booking & Payment Policy explains how bookings, deposits, balances, invoices, payment timelines and confirmations are handled by SARUN Group (“SARUN”, “we”, “us” or “our”).

By submitting an enquiry, accepting a quote, making a payment, booking a rental, purchasing a service or confirming an event with SARUN, you agree to this Booking & Payment Policy, SARUN’s Terms & Conditions and any additional written terms provided for your specific booking.

1. Enquiries Are Not Confirmed Bookings

Submitting an enquiry, sending a message, requesting a quote or discussing a possible date with SARUN does not create a confirmed booking.

Dates, rental items, services, staff, attendants, partners, setup times or event resources are not reserved until SARUN confirms availability and the required deposit or payment has been received.

2. Quotes

SARUN may provide a quote based on the information submitted by the client, including event date, location, guest count, selected rental items, service needs, setup requirements, delivery details, timing, staffing, attendants, custom styling and any other relevant details.

Quotes are prepared based on the information available at the time. A quote may change if the client changes the date, location, rental items, event size, setup requirements, delivery details, styling needs, rental period, staffing needs or other booking details.

3. Quote Validity

Quotes may be valid only for a limited time. SARUN may revise or withdraw a quote if availability changes, item pricing changes, supplier costs change, partner availability changes, or the client does not confirm within the required time.

A quote does not guarantee that the requested date, rental item, package, service, partner or setup time will remain available.

4. Booking Confirmation

A booking is confirmed only when:

• SARUN has confirmed availability.
• The client has accepted the quote or booking details.
• The required deposit, partial payment or full payment has been received by SARUN.
• Any required booking information, forms, agreements or written confirmations have been completed.
• SARUN has issued written confirmation of the booking, where applicable.

Until these steps are completed, SARUN may accept other bookings for the same date, time, item or service.

5. Deposits

SARUN may require a deposit to reserve a date, rental item, service package, partner service, custom work, production support or event setup.

The deposit amount may vary depending on the booking type, rental item, event date, service package, preparation required, staffing, delivery needs, custom work or partner involvement.

Deposits help SARUN reserve time, items, staff, attendants, transport, partner availability, materials and other resources for the client’s booking.

6. Balance Payments

Any remaining balance must be paid by the deadline provided by SARUN. The balance due date may vary depending on the booking type, service, rental item, event date or custom requirements.

SARUN may require full payment before delivery, setup, service delivery, rental use, custom work completion, order fulfilment or event start time.

7. Late Payments

If a payment is late, SARUN may delay, pause, cancel, release or refuse the booking, rental item, service, delivery, setup, order or partner coordination.

SARUN is not responsible for any loss of availability, reduced setup time, service changes or booking cancellation caused by late payment.

8. Payment Methods

SARUN may accept payment through approved payment methods communicated directly to the client. Accepted payment methods may include bank transfer, online payment, payment links, card payment, cash, mobile transfer or other methods approved by SARUN.

Clients should make payments only through official payment details, invoices or payment links provided by SARUN.

9. Payment References

Clients may be required to include a payment reference, invoice number, booking name or event name when making payment.

SARUN may request proof of payment before confirming a booking, updating payment status or proceeding with service arrangements.

10. Invoices and Receipts

SARUN may issue invoices, receipts, payment confirmations or booking summaries where applicable.

The client is responsible for reviewing invoices, amounts, dates, services, rental items, booking details and payment deadlines carefully, and for notifying SARUN promptly if any information appears incorrect.

11. Pricing Changes

Prices may vary depending on availability, season, location, delivery requirements, supplier costs, partner costs, custom work, staffing, setup complexity, rental duration, guest count, weather requirements or changes requested by the client.

SARUN may update pricing at any time before a booking is confirmed. Once a booking is confirmed, price changes may still apply if the client requests changes, adds services, changes the date, changes the location, increases scope, extends rental time, requires additional staffing or causes additional costs.

12. Additional Charges

Additional charges may apply for:

• Additional rental time or extended use.
• Late returns or delayed collection access.
• Extra delivery distance or difficult access.
• Venue restrictions, waiting time or parking issues.
• Additional setup, styling, labour, attendants or staffing.
• Last-minute changes requested by the client.
• Damage, loss, excessive cleaning or replacement costs.
• Generator use, power solutions or special equipment.
• Custom signs, florals, décor, branding or special materials.
• Partner or vendor fees connected to the booking.

Where possible, SARUN will communicate additional charges before they are applied. However, some charges may only become clear after setup, use, collection, inspection or completion of the booking.

13. Custom Work

Custom work may include personalised signage, custom décor, florals, styling concepts, branded items, special sourcing, design work, production planning or other made-to-order services.

Custom work may require a higher deposit, staged payments or full payment before work begins. Payments for custom work may be non-refundable once SARUN has started design, sourcing, purchasing, production or preparation.

14. Partner or Vendor Services

Some bookings may involve approved SARUN partners, vendors, venues, creatives, service providers or third-party suppliers.

Partner or vendor services may have separate payment timelines, deposit requirements, cancellation terms or additional conditions. SARUN will communicate relevant terms where they apply to the client’s booking.

15. Online Orders and Shop Purchases

Where SARUN offers online products, shop items, curated items, partner products or digital items, payment may be required at checkout or before fulfilment.

Orders may be cancelled, adjusted or refunded where an item is unavailable, incorrectly priced, incorrectly listed, out of stock, damaged, delayed or unable to be fulfilled.

16. Failed, Reversed or Disputed Payments

If a payment fails, is reversed, is disputed, is returned by the bank, is marked as fraudulent, or is not received by SARUN, the booking may not be confirmed or may be cancelled.

SARUN may require an alternative payment method before proceeding with the booking, rental, order or service.

17. Currency and Fees

SARUN may quote or accept payments in the currency communicated at the time of booking. Clients are responsible for any bank fees, card fees, transfer fees, exchange rate differences, payment platform fees or third-party charges unless SARUN states otherwise in writing.

18. Holds, Reservations and Availability

SARUN may, at its discretion, place a temporary hold on a date, item or service while a client reviews a quote. A temporary hold is not a confirmed booking.

SARUN may release a temporary hold if the client does not confirm, does not pay the required deposit, does not provide required details, or if another confirmed booking is received.

19. Client Changes After Confirmation

If the client requests changes after confirmation, SARUN will review whether the change is possible. Changes may depend on availability, rental items, staffing, partner involvement, timing, logistics, custom work, venue conditions and other bookings.

Approved changes may result in additional charges or revised payment deadlines.

20. SARUN’s Right to Refuse or Cancel for Non-Payment

SARUN may refuse, pause, cancel or release a booking, rental item, service, delivery, setup, order or partner coordination where payment is not made by the required deadline.

SARUN may also refuse future bookings where a client has unpaid balances, repeated late payments, unresolved disputes, unpaid damage charges or previous misuse of SARUN services.

21. Refunds and Cancellations

Refunds, cancellations and rescheduling are handled under SARUN’s Cancellation & Refund Policy. Payment of a deposit or balance does not automatically mean that the payment is refundable.

Refund eligibility may depend on timing, preparation completed, items reserved, custom work started, partner commitments, delivery arrangements, staffing and the reason for cancellation.

22. Contact SARUN

If you have questions about this Booking & Payment Policy or need clarification before making payment, contact SARUN at:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia