World

SARUN FAQ

Questions before you begin?

Find quick answers about planning, rentals, bookings, payments, partnerships and using SARUN.

Frequently Asked Questions

Everything you may need to know.

These answers are here to help you understand how SARUN works before you submit an enquiry, make a booking or apply to partner with us.

01

How SARUN Works

What is SARUN?

SARUN is a curated event, rental, shopping and partnership platform designed to help clients plan, rent, shop and connect with trusted experience providers.

What is the difference between SARUN World, SARUN Collection, SARUN Partners and SARUN Experiences?

SARUN World is the main experience hub. SARUN Collection features curated rentals, décor and event items. SARUN Partners highlights approved vendors and service providers. SARUN Experiences features signature setups, packages and styled concepts.

Can SARUN create a custom package for my event?

Yes. SARUN can help create a custom package based on your occasion, location, guest count, preferred style, rental needs, budget and level of support required.

Do I need to know exactly what I want before contacting SARUN?

No. You can contact SARUN with a rough idea, inspiration, theme, date or general need. We can help you clarify the next steps and recommend suitable options.

02

Planning & Events

What type of events can SARUN help with?

SARUN can assist with private celebrations, children’s events, corporate experiences, styled rentals, brand activations, productions and special occasions. You do not need to have everything finalised before contacting us.

Can I contact SARUN if I only have an idea?

Yes. You can share the vision, occasion, preferred date, location and any ideas you already have. SARUN can help you determine the next steps, suitable services and possible rental needs.

How early should I send an enquiry?

Send your enquiry as early as possible, especially for weekends, holidays, larger events and custom setups. Availability depends on the date, items required, location and level of support needed.

Why do prices vary by event or setup?

Prices vary because each event may require different rental items, delivery arrangements, staffing, setup time, styling, custom details, location access and preparation. SARUN will provide guidance based on the details shared.

What happens if it rains or the weather is unsafe?

Outdoor events should have a backup plan. Weather decisions depend on the rental items, setup type, surface, location and safety conditions. SARUN may recommend postponement, relocation or adjustments where necessary.

03

Rentals & Equipment

What rental items does SARUN offer?

SARUN offers event and experience rentals such as bubble dome experiences, children’s furniture, soft play, bouncy castle options, tables, décor pieces and selected event accessories. Availability may vary by date.

Can I rent items without full event planning?

Yes. You can enquire about rentals only, or combine rentals with design, décor, setup or event support depending on what you need.

Do rental prices include delivery, setup and collection?

Delivery, setup and collection depend on the rental item, package, location and service requirements. SARUN will confirm what is included before your booking is finalised.

Are there space or power requirements for certain rentals?

Yes. Some rentals require specific space, surface, access or power arrangements. Larger installations, inflatables, lighting, generators and specialty experiences may require additional planning before approval.

Will SARUN provide an attendant for some rentals?

Some experiences may include or require SARUN support, supervision or an attendant to help protect the rental item and ensure safe, proper use during the booking period.

Can I decorate SARUN rental items myself?

Some items may allow client styling, but rental items must be handled carefully and used according to SARUN’s guidelines. Certain items, such as specialty experiences or installations, may require SARUN setup or supervision.

Can rentals be used outdoors?

Outdoor use depends on the item, location, weather, surface and safety conditions. SARUN may decline or adjust outdoor setups if the conditions are unsuitable for the rental item.

What happens if a rental item is damaged?

Clients may be responsible for damage, loss, excessive cleaning or replacement costs depending on the item and the circumstances. Specific responsibility will be outlined in the applicable rental terms.

04

Payments & Bookings

Is a deposit required to book?

Yes. A deposit is usually required to secure your date, rental items or service package. The balance, payment deadline and booking terms will depend on the type of service requested.

Are deposits refundable?

Deposit terms depend on the booking type and will be outlined before confirmation. Once SARUN’s full policies are finalised, deposit and refund terms will be available in the Policies section.

Can I reserve a date before paying?

Dates are not usually secured until availability is confirmed and the required deposit or payment has been received. Enquiries alone do not guarantee availability.

When is my booking confirmed?

Your booking is confirmed only after SARUN confirms availability, the required deposit or payment is received, and any required booking details or agreement terms are completed.

Can I change my booking after payment?

Changes may be possible depending on availability, timing, rental items, staffing and the type of request. Some changes may affect the final cost.

Can I reschedule my booking?

Rescheduling may be possible depending on the reason, timing, availability and type of booking. SARUN will confirm whether the booking can be moved and whether any additional charges apply.

05

Partnerships & Accounts

Who can become a SARUN partner?

Event vendors, creatives, rental providers, service professionals, designers, production teams and businesses that align with SARUN’s experience standards may apply to partner with SARUN.

What does SARUN look for in partners?

SARUN looks for partners who are professional, reliable, communicative, safety-conscious, quality-focused and aligned with SARUN’s brand and client experience standards.

How do I apply to become a partner?

You can begin through the Partner With SARUN or Partner Registration page. SARUN will review partner applications before approval.

Is partner approval automatic?

No. Partner applications are reviewed before approval. SARUN may request additional information, examples of work, service details or business information before making a decision.

Can I partner with SARUN if I only offer a service and not products?

Yes. SARUN may partner with service providers such as planners, decorators, photographers, venues, caterers, entertainers, production teams and other experience-related professionals.

Do I need an account to use SARUN?

You may browse and submit enquiries without a full account, but accounts may be used for managing activity, orders, bookings, saved items or partner access as SARUN’s platform develops.

06

Policies

Where can I find SARUN’s policies?

SARUN’s key policies will be available through the Policies section, including Privacy Policy, Terms and Conditions and Rental Policy.

Why does SARUN need policies?

Policies help protect clients, partners and SARUN by clearly explaining expectations around bookings, payments, rentals, cancellations, item care, privacy and platform use.

Will more policies be added later?

Yes. SARUN may add additional policies as the platform develops, such as cancellation and refund terms, delivery and setup guidance, damage and replacement terms, partner terms and other service-specific policies.

Still unsure?

We can help you figure it out.

Tell us what you are planning, renting or exploring, and we’ll guide you to the right next step.

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