Account & Platform Use Policy

This Account & Platform Use Policy explains the rules for using SARUN Group’s website, client accounts, partner accounts, dashboards, enquiry tools, booking features, saved items, orders, forms, marketplace features and other platform services.

By creating an account, logging in, submitting information, using SARUN’s website, accessing a dashboard, making an enquiry, placing an order, applying as a partner or using any SARUN platform feature, you agree to this policy, SARUN’s Terms & Conditions, Privacy Policy and any additional written terms that apply to your use of SARUN.

1. About SARUN Platform Features

SARUN may provide website and platform features such as client accounts, partner dashboards, saved items, orders, bookings, enquiries, registration forms, product listings, rental listings, partner listings, marketplace features, account menus and other tools.

These features may change, expand, pause or be removed as SARUN’s website, services and business operations develop.

2. Account Eligibility

SARUN accounts are intended for adults, clients, customers, business representatives, approved partners, vendors and users who can lawfully submit information and enter into bookings, orders or service arrangements.

Children should not create accounts or submit personal information through SARUN without permission from a parent or guardian.

3. Accurate Information

You must provide accurate, current and complete information when creating an account, submitting a form, applying as a partner, placing an order, making a booking or communicating through SARUN’s platform.

You are responsible for updating your information if your name, email address, phone number, business details, billing details, delivery details, service information or other account information changes.

4. Account Security

You are responsible for keeping your account login details, password and access information secure.

You must not share your login details with unauthorised persons or allow another person to misuse your account.

You should notify SARUN as soon as possible if you believe your account has been accessed without permission or if your login details have been compromised.

5. Account Responsibility

You are responsible for activity carried out through your account, including enquiries, orders, bookings, applications, messages, saved items, dashboard actions, uploaded information and any information submitted through your login.

SARUN may treat actions taken through your account as actions taken by you unless there is evidence of unauthorised access.

6. Client Accounts

Client accounts may allow users to view or manage activity such as enquiries, saved items, orders, bookings, account details, contact information or other platform features made available by SARUN.

A client account does not automatically guarantee booking approval, rental availability, product availability, order fulfilment, partner access or service confirmation.

7. Partner Accounts and Dashboards

SARUN may provide approved partners with access to partner dashboards, listings, application details, service information, product uploads, booking-related tools or other partner features.

Partner access is granted at SARUN’s discretion and may be reviewed, limited, suspended or removed if the partner breaches SARUN’s policies, provides inaccurate information, misuses the platform or no longer meets SARUN’s standards.

Partners must also follow SARUN’s Partner Policy and Vendor Code of Conduct.

8. Account Approval Is Not Automatic

SARUN may require approval for certain account types, including partner accounts, vendor accounts, marketplace access, dashboard access, business collaboration access or other restricted platform features.

Creating an account or submitting a registration form does not guarantee approval, listing, selling rights, booking access, partner status or platform visibility.

9. Orders, Bookings and Enquiries Through the Platform

Using SARUN’s platform to submit an enquiry, save an item, request a booking, place an order or add an item to a cart does not automatically confirm availability, booking acceptance, delivery, rental use or service fulfilment.

Bookings, rentals, services and orders may require SARUN confirmation, payment, additional information, approval, written terms, availability checks or partner confirmation before they are final.

10. Prohibited Platform Use

You must not use SARUN’s website, account features, forms, dashboards or platform tools to:

• Submit false, misleading, fraudulent or incomplete information.
• Impersonate another person or business.
• Access accounts, dashboards, data or systems without permission.
• Upload spam, malware, harmful files, unlawful content or offensive material.
• Copy, scrape, harvest or misuse SARUN content, listings, partner information or client information.
• Harass, threaten, abuse, defame, mislead or discriminate against another person or business.
• Bypass SARUN’s booking, partner, vendor, payment or platform processes.
• Use the platform for illegal, unsafe, deceptive or harmful activity.
• Damage, overload, disrupt or interfere with SARUN’s website or platform.

11. Information Submitted Through Forms

SARUN may use forms for enquiries, contact requests, partner applications, booking requests, rental details, volunteer or business submissions, account registration or other purposes.

Information submitted through forms must be accurate and appropriate. SARUN may ignore, delete, reject or report submissions that are false, abusive, spam, unsafe, unlawful, offensive or unrelated to SARUN’s services.

12. User Content

Users, clients and partners may submit content such as messages, descriptions, product details, service information, images, videos, portfolio links, reviews, testimonials, social media links or other materials.

By submitting content to SARUN, you confirm that you have the right to submit that content and that it does not violate another person’s rights, mislead users, breach confidentiality or break any law.

SARUN may edit, format, crop, decline, remove or refuse user-submitted content where necessary for quality, accuracy, safety, branding, legal compliance or platform standards.

13. Reviews, Comments and Testimonials

SARUN may allow reviews, comments, testimonials or feedback on certain platform features.

Reviews and comments must be truthful, respectful and based on genuine experience. SARUN may remove or decline reviews that are abusive, false, misleading, discriminatory, offensive, spam, confidential, unlawful or unrelated to the service.

14. Marketplace or Shop Features

SARUN may offer shop, marketplace, order, product or partner selling features. Product availability, pricing, delivery options, descriptions, images and fulfilment timelines may vary.

SARUN may correct errors, cancel orders, update listings, remove products, restrict sellers or adjust platform features where needed.

Partner products or services may also be subject to partner-specific or vendor-specific terms.

15. Saved Items and Wishlist Features

Saved items, wishlists, favourites or similar features are provided for convenience only.

Saving an item does not reserve the item, hold the price, guarantee availability or create a booking.

16. Availability of Platform Features

SARUN does not guarantee that the website, accounts, dashboards, carts, forms, saved items, checkout features, booking tools, partner tools or other platform features will always be available, uninterrupted, error-free or fully functional.

SARUN may update, pause, remove, repair, replace or restrict platform features at any time.

17. Technical Errors

SARUN may correct website errors, pricing errors, description errors, availability errors, product errors, listing errors, account errors, checkout errors or form errors.

SARUN may cancel, revise or decline an order, booking, listing, enquiry or request where it was affected by a technical error, incorrect information, system issue or platform mistake.

18. Security and Misuse

SARUN may monitor account activity, platform use, form submissions, login activity, order activity or partner activity to protect the website, users, clients, partners, payment systems, rental items and business operations.

SARUN may restrict, suspend or remove access where there is suspected misuse, fraud, security risk, spam, unauthorised access, policy breach or harmful activity.

19. Account Suspension or Removal

SARUN may suspend, restrict or remove an account if the user:

• Provides false, outdated or misleading information.
• Misuses SARUN’s platform, forms, account tools or dashboards.
• Fails to make required payments.
• Has unresolved damage, loss, cleaning or replacement charges.
• Breaches SARUN’s policies or written terms.
• Misuses client, partner, vendor or SARUN information.
• Attempts to bypass SARUN’s booking or partner processes.
• Creates legal, safety, financial, reputational or operational risk.
• Engages in abusive, threatening, discriminatory or inappropriate conduct.

20. Inactive Accounts

SARUN may remove, close, restrict or archive inactive accounts, incomplete registrations, unused partner applications, expired listings, outdated profiles or accounts that are no longer needed.

Where possible, SARUN may contact the account holder before taking action, but SARUN is not required to maintain inactive or incomplete accounts indefinitely.

21. Privacy and Personal Information

SARUN may collect and use personal information connected to accounts, enquiries, bookings, orders, partner applications, dashboards, forms and platform activity.

Please review SARUN’s Privacy Policy for more information about how personal information may be collected, used, stored and shared.

22. Confidential Information

Account holders, partners and vendors may receive access to information that is private, confidential or intended only for authorised users.

You must not share, publish, sell, misuse or disclose private client information, partner information, booking information, dashboard information, SARUN business information or restricted platform information without permission.

23. Intellectual Property

SARUN’s website, branding, logo, designs, written content, images, videos, platform layout, product descriptions, rental descriptions, graphics, page layouts and other materials belong to SARUN or are used with permission.

You must not copy, reproduce, modify, download, publish, sell, distribute, imitate or misuse SARUN content, branding, website materials or platform features without written permission.

24. Third-Party Tools

SARUN’s platform may use third-party tools for hosting, forms, email, payments, ecommerce, account features, analytics, security, booking, social media, maps, partner features or communication.

These third-party tools may have their own terms, privacy policies, technical limits, service interruptions or security practices. SARUN is not responsible for third-party platform failures or terms outside SARUN’s control.

25. User Responsibility for Devices and Access

You are responsible for using a secure device, secure internet connection and current browser when accessing SARUN’s website or account features.

SARUN is not responsible for account issues caused by your device, browser, internet connection, shared computer, saved password, malware, unauthorised access or failure to log out of your account.

26. Communication Through the Platform

SARUN may use account details, email, WhatsApp, phone, dashboard messages or website notifications to communicate about enquiries, orders, bookings, payments, partner applications, account updates, policy changes or service issues.

You are responsible for checking communications from SARUN and ensuring your contact details remain accurate.

27. No Guarantee of Results

Platform use, account access, partner access, saved items, enquiries or listings do not guarantee bookings, sales, partner approval, event opportunities, product availability, service availability, income, exposure or specific results.

28. Changes to This Policy

SARUN may update this Account & Platform Use Policy from time to time as the website, platform, accounts, partner tools, shop features and business operations develop.

The updated version will be posted on this page with the latest “Last updated” date.

29. Contact SARUN

If you have questions about accounts, platform access, dashboards, saved items, orders or website use, contact SARUN at:

Email: info@sarungroup.com
Phone / WhatsApp: +1 (758) 730-2622
Location: Saint Lucia